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Philip J Glockner

Round Rock, TX USA

Objective 
Employment as an IT manager or systems administrator, working in a hybrid Windows/Linux environment. Extensive experience with multiple varieties of Linux as well as Windows desktop deployment and logistics. Also experience as a L1 ramp trainer.

Skills 

Systems administrator with over 10 years of hardware and software helpdesk and call center support knowledge. Direct experience with all levels of call center support and training from small classes to full ramp. 3+ years of SQL administration as well. Interested in challenging IT or internal helpdesk positions that benefit from a broad skill set and flexible mindset.

Work Experience 

Level 3 Support

Austin, TX

Tek Systems

May 2008 - December, 2008

Contract to IBM Austin, providing internal L3 support for an internal ticket tracking system with an aggressive plan to make the company's business more efficient. Also performed several rounds of L1 training.

Education 

August 1988 - July 2002

University of Texas at Austin,
Computer Science

 

Trainer 
  • 2008: Trainer, Ticket Management Project, IBM
  • 2007: Trainer, CommuniGate, Catalis
  • 2004: Ramp Team, Edmonton Canada Call Center, Dell
  • 2004: Ramp Team, Twin Falls Call Center, Dell
  • 1996: Class Trainer, Introduction To UNIX, R.D.A.

Awards and Honors 
  • Dell Q3 FY05: Dell Special Recognition
  • Dell Q1 FY05: Leadership Service Star
  • Dell Q3 FY04: Customer Cast Top Performer
  • Dell Q3 FY04: Leadership Service Star
  • Dell Q3 FY00: Online Services Trailblazer
  • Dell Q2 FY00: Online Services Synergy


View Philip J. Glockner's Complete Resume at Emurse.com
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